Terms and Conditions
Last Updated: August 9, 2024
Welcome to Petopiaa Market! By accessing or using our website at https://petopiaamarket.com, you agree to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Petopiaa Market's relationship with you in relation to this website.
1. General Information
- Website Ownership: The term "Petopiaa Market" or "us" or "we" refers to the owner of the website. We operate as an online store and do not have a physical business location. The term "you" refers to the user or viewer of our website.
- Contact Information: For any inquiries, you can contact us via email at info@petopiaamarket.com or through our online contact form at https://petopiaamarket.com/contact-us/.
2. Use of the Website
- By accessing this website, you warrant and represent to Petopiaa Market that you are legally entitled to do so and to make use of the information made available via the website.
- Account Creation: You may be required to create an account to access certain features of our website. You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
- User Content: Users may have the opportunity to create and/or upload content, such as text and images, particularly in the form of product reviews. By submitting content, you grant Petopiaa Market a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You agree that no compensation or credit will be provided for any content or feedback you submit.
- Infringement Notices: If you believe that any content on our website infringes your intellectual property rights, please contact us immediately at info@petopiaamarket.com with detailed information about the alleged infringement.
3. Business Model
- E-Commerce and Dropshipping: Petopiaa Market operates as an eCommerce store, offering products for sale directly through our website. We utilize a dropshipping model, which means that some of our products are shipped directly from our suppliers (including international suppliers) to you. This allows us to offer a wide variety of products at competitive prices.
- Product Information: All products available on Petopiaa Market are intended for pets. We make every effort to ensure that the descriptions and specifications of our products are accurate and up-to-date. However, we do not warrant that product descriptions or other content on this site is accurate, complete, reliable, current, or error-free.
- Pricing: Prices for our products are subject to change without notice. We reserve the right to modify or discontinue products at any time without prior notice.
- Product Availability: We strive to keep our inventory information accurate, but occasionally, a product may be out of stock or discontinued after you place an order. In such cases, we will notify you as soon as possible and provide alternative options or issue a refund.
- Exclusive Property: All content on this website, including but not limited to our logo, visual design, trademarks, and other intellectual property, is the exclusive property of Petopiaa Market or its content suppliers. Unauthorized use of this content is strictly prohibited.
4. Order and Payment
- Order Acceptance: All orders placed through our website are subject to our acceptance. We may refuse or cancel any order for any reason at any time.
- Payment Methods: We accept payments via [list payment methods, e.g., credit cards, PayPal, etc.]. Payment must be received by us prior to our acceptance of an order. By placing an order, you represent and warrant that you have the legal right to use the payment method provided.
- Order Confirmation: Once you place an order, you will receive an email confirmation. This email does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right to limit the quantity of items ordered and to refuse service to any customer.
- Billing and Payment Security: We use secure payment gateways to process transactions. Your payment information is protected and not stored on our servers. You agree to provide current, complete, and accurate billing information for all purchases made on our website.
5. Shipping and Delivery
- International Shipping: We offer international shipping from our Chinese suppliers to the US market. Delivery times may vary based on the shipping location and the availability of the products.
- Domestic Shipping: We also ship products from our local inventory within the US for faster delivery.
- Free Shipping: We offer free shipping on certain products and for orders totaling $60 or more. The eligibility for free shipping will be clearly indicated on the product page or during the checkout process.
- Shipping Times: Estimated delivery times are provided at checkout and vary based on the destination. Please note that delivery times are estimates and not guaranteed. We are not responsible for delays caused by customs or other unforeseen circumstances.
- Shipping Fees: Shipping fees are calculated based on the destination, weight, and dimensions of the package. Any applicable fees will be displayed at checkout.
- Risk of Loss: Risk of loss and title for products purchased from Petopiaa Market pass to you upon our delivery to the carrier. We are not responsible for items lost or damaged in transit.
6. Returns and Refunds
- Return Policy: We offer a 14-day return policy for most items. To be eligible for a return, the product must be in brand-new condition. This means that the item must be unopened, unused, without any scratches or signs of wear, and must include all original packaging and contents. If any item is returned that does not meet these conditions, we will not accept the return.
- Return Conditions:
- The product must be unopened and unused.
- The product should be free from any scratches, damages, or signs of wear.
- All original packaging, manuals, accessories, and other contents must be included in the return.
- The item must be returned in the same condition in which it was received.
- Return Fees: Customers are responsible for all fees associated with returning the product. This includes but is not limited to shipping costs, packaging fees, and any additional charges incurred during the return process. These fees are non-refundable.
- Refund Processing: Once we receive and inspect the returned item to ensure it meets the return conditions, we will process your refund. Please note that refunds may take up to 30 days to be processed after the returned item has been received and approved.
- Non-Returnable Items: Certain items may not be eligible for return due to hygiene or safety reasons. These items will be clearly marked as non-returnable on the product page.
- Exchange Policy: We do not offer direct exchanges. If you wish to exchange a product, you must first return the original item and then place a new order for the desired item.
- Dispute Resolution: In the event of a dispute regarding a return or refund, please contact us at info@petopiaamarket.com. We will make every effort to resolve the issue amicably. If a resolution cannot be reached, the dispute may be resolved through mediation or arbitration, in accordance with the laws of the United States.
7. Intellectual Property
- All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Petopiaa Market or its content suppliers and is protected by international copyright laws.
- You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the website without express written permission from us.
- User Feedback: By submitting feedback, suggestions, or ideas to Petopiaa Market, you agree that we may use such feedback for any purpose, including improving our services, without compensation or credit to you.
8. Promotions and Contests
- Promotions: From time to time, Petopiaa Market may offer promotions, contests, sweepstakes, or other special offers. These activities will be governed by additional terms and conditions, which will be made available at the time of the offer.
- Participation: Participation in any promotion or contest is voluntary. By entering, you agree to comply with the specific rules and terms associated with that promotion or contest.
9. Limitation of Liability
- Petopiaa Market will not be liable for any direct, indirect, incidental, special, or consequential damages that result from the use or inability to use our website or products.
- In no event shall our liability exceed the amount paid by you for the product that gives rise to the claim.
10. Governing Law
- These terms and conditions are governed by and construed in accordance with the laws of the United States. Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of [Your State].
11. Changes to Terms
- Petopiaa Market reserves the right to change these terms and conditions at any time without notice. It is your responsibility to review these terms regularly.
12. Privacy and Data Protection
- Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.
- We are committed to complying with all applicable data protection laws, including the General Data